Words are never too many
Explain in few words why the inconvenience happens, either in the software or hardware, is our task.
On your part, we need you tell us in detail and with as much information as posible, personal and of the instrument, which is the incident.
The personal information will only be used to contact you and create your profile in our data base, to follow up the ticket.
Information about the instrument is very important to understand what the inconvenience is. If it is posible, please add images, either screen captures or photogfaphies.